FAQ

Creating an account with us enhances your shopping experience. Here's how:
Step 1: Click on the User button at the top right corner of our homepage.
Step 2: Fill out the registration form with your name, email address, and password.
Step 3: Agree to our Terms of Service and Privacy Policy.
Step 4: Click "Submit" to complete the process.
Step 5: You'll receive a confirmation email. Click the verification link to activate your account.

Benefits of Creating an Account:
Order Tracking: Monitor your order status from production to delivery.
Faster Checkout: Save your shipping and billing information.
Wishlist: Save your favorite streetwear pieces for future purchase.
Exclusive Offers: Receive updates on new drops and limited releases.

To cop your favorite streetwear items:
Step 1: Browse Products: Explore our latest collections or use the search bar.
Step 2: Select Item: Click on the product to view details.
Step 3: Customize Options: Choose the desired size, color, and quantity.
Step 4: Click "Add to Cart".
Step 5: Review Cart: Adjust quantities or remove items if needed.
Step 6: Click "Proceed to Checkout".
Step 7: Sign In or Continue as Guest.
Step 8: Enter Shipping Information.
Step 9: Select Payment Method and enter payment details.
Step 10: Review and Place Order.
Step 11: Order Confirmation: You'll receive an email summarizing your order.

Note: As our products are made to order, once your purchase is placed, we begin crafting your items specifically for you.

If you've forgotten your password:
Step 1: Click "Sign In", then select "Forgotten Your Password?"
Step 2: Enter your email address.
Step 3: Click "Reset". You'll receive a reset link via email.
Step 4: Click the link and create a new password.
Step 5: Click "Reset Password".
Tips: Use a unique password for your account. If you don't receive the email, check your spam folder or contact us.

We're here to help:
Email: Reach us at info@kozmozx.com.
Live Chat: Available on our website during business hours.
Social Media: DM us on Instagram @kozmoz.x
Additional Support: Visit our FAQ page for quick answers.

Share your experience:
-Product Reviews:
Step 1: Log in and navigate to the product page.
Step 2: Click "Write a Review".
Step 3: Rate and comment on the product.
Step 4: Click "Submit Review".
-General Feedback:
Use the "Contact Us" form on our website.
Guidelines: Be honest and constructive. Avoid offensive language.

Yes, to ensure the perfect fit:
Size Guide:
- Available on each product page.
- Click "Size Guide" to view measurements.
Product Specifications:
- Details on materials and care instructions are listed in "Product Details".
Need Help?
Contact us for sizing assistance.

Absolutely:
Step 1: Log in to your account.
Step 2: Click the "Add to Wishlist" icon on products.
Step 3: View your wishlist from your account menu.
Benefits:
- Keep track of items you're interested in.
- Be notified of restocks or promotions.

Stay updated:
Subscribe:
- Enter your email in the subscription box on our homepage.
- Or opt-in during account creation.
Unsubscribe:
- Click "Unsubscribe" at the bottom of any newsletter email.
- Or adjust your preferences in "Email Preferences" in your account.
What You'll Receive:
- Updates on new drops, exclusive releases, and promotions.

Since our products are made to order, stock shortages are rare:
If an Item is Unavailable:
- The product page will indicate if it's temporarily unavailable.
- You can opt to be notified when it's available again.
Limited Editions:
- Some items are limited releases and may not restock.
Stay Informed:
- Join our newsletter or follow us on social media for updates on restocks and new releases.

Coming Soon!

Coming Soon!

We offer secure payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express.
- Digital Wallets: PayPal, Apple Pay, Google Pay.
- Buy Now, Pay Later: Afterpay, Klarna.
- Gift Cards: Redeemable at checkout.

Security: All transactions are encrypted. We do not store your payment details.

To apply discounts:
At Checkout:
- Enter your code in the "Promo Code" or "Gift Card" field.
- Click "Apply" to update your total.

Notes:
- One promo code per order.
- Codes may have terms and conditions.

Yes, we prioritize your security:
- Encryption: We use SSL technology.
- Privacy Policy: We protect your data and do not share it.
- Secure Payments: Processed through trusted gateways.

Additional Measures:
- Regular security audits.
- Fraud detection systems in place.

We accept multiple currencies.

Currency Selection:
- Choose your currency at the top of our website.
- Prices and payments will be processed in your selected currency.

Step 1: Log in to your account.
Step 2: Go to "Payment Methods".
Step 3: Add, edit, or remove payment methods.

Security: Your payment information is encrypted.

Taxes depend on your location:
Domestic Orders:
- Sales tax applied based on state laws.
International Orders:
- VAT or customs duties may apply.
- Customers are responsible for any additional charges upon delivery.
At Checkout:
- Taxes are calculated and displayed before payment.

Yes, tracking is available.
Order Confirmation:
- You'll receive an email when your order is placed.
Fulfillment Notification:
- After 2–5 days, when your item is produced, you'll receive a shipping confirmation with tracking details.
Track Your Order:
- Use the tracking number provided to monitor delivery status.
Note: Delivery times vary between 2–17 days after fulfillment, depending on your location.

Our shipping details are as follows:
Production Time: All products are made to order and take 2–5 days to produce.
Shipping Time:
- Domestic Shipping:
- Standard: 2–5 business days after fulfillment.
- Cost: Calculated at checkout.
International Shipping:
- Standard: 3–17 business days after fulfillment.
- Cost: Calculated based on destination.
Total Delivery Time:
- 4–22 days (Production + Shipping).
Additional Information:
- Tracking: Provided for all orders.
- Shipping Costs: Based on weight and destination.

Yes, we ship worldwide:
Production Time: Products are made in 2–5 days.
Shipping Time:
- International Delivery: 3-17 business days after fulfillment.
Customs and Duties:
- May apply upon arrival in your country.
- Customers are responsible for these fees.
Placing an International Order:
- Select your country during checkout.
- Shipping costs and delivery times will be displayed.

Step 1: Log in to your account.
Step 2: Go to "Address Book".
Step 3: Add, edit, or remove shipping addresses.

At Checkout:
- You can select or add a new address.

We want you to be satisfied:
Return Window:
- Returns accepted within 30 days of delivery.
Condition Requirements:
- Items must be unworn and in original condition.
Return Process:
- Email info@kozmozx.com with your order number and reason for return.
- We'll provide return instructions.
Please Note:
- As products are made to order, a restocking fee may apply.
- Exchanges are processed as new orders.
Refunds:
- Issued to the original payment method within 7 business days after we receive the return.

Since our products are made to order, cancellations or modifications must be made quickly:
Cancellation:
- Contact us within 12 hours of placing your order.
Modification:
- Changes to size or color can be requested within 12 hours.
Process:
- Email info@kozmozx.com with your order number and requested changes.
After 12 Hours:
- The production process begins, and changes may not be possible.

We stand by our quality:

Quality Guarantee:
- If you receive a defective item, we will replace it.
How to Claim:
- Contact us within 7 days of delivery.
- Provide your order number and photos of the issue.

Note: Wear and tear from regular use is not covered.

We apologize for any inconvenience:

Contact Us:
- Email info@kozmozx.com within 7 days.
- Include your order number and photos.
Resolution:
- We'll arrange for a replacement or refund.
Our Commitment:
- We ensure each item meets our quality standards before shipping.